SHIPPING & RETURNS
SHIPPING POLICY
Thank you for shopping at Baqwatch! We are committed to providing you with a seamless and enjoyable shopping experience, which includes a clear understanding of our shipping policy. Please take a moment to review the following information regarding shipping.
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1. Order Processing:
All orders placed on our website will be processed within 72 hours of receiving your order confirmation. Our dedicated team works diligently to ensure that your items are carefully packaged and prepared for shipment in a timely manner.
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2. Shipping Methods:
We offer only fully insured shipping options for all orders. This ensures that your purchase is protected from any damage, loss, or theft during transit. Rest assured that your items are in safe hands and will be covered by insurance. We only work with the following shipping company's:
- Dhl Express
- Ups
- Fedex
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3. Shipping Timeframes:
We understand the excitement of receiving your order promptly. Once your order is processed and packaged, the estimated delivery time will depend on your location and the shipping method chosen. Please note that delivery times may vary due to factors such as weather conditions, holidays, and unforeseen circumstances related to the shipping carrier.
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4. Tracking Information:
Once your order has been shipped, you will receive an email notification containing tracking details. This will allow you to monitor the progress of your shipment and receive real-time updates on its whereabouts. Feel free to reach out to our customer support team if you have any concerns about your tracking information.
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5. Shipping Coverage:
We are delighted to offer complimentary shipping to our valued customers. The shipping cost is included in the total price of your order, allowing you to enjoy a hassle-free shopping experience without any hidden fees.
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6. Address Accuracy:
To ensure successful delivery, please double-check the accuracy of the shipping address you provide during the checkout process. Any errors or incomplete information may lead to delays or issues with delivery. If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your shopping experience at Baqwatch. In the unlikely event that you receive an item that does not meet your expectations or is not in the condition as stated on our website, we are here to assist you. Please take a moment to review our Return & Exchange Policy outlined below.
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1. Eligibility for Returns:
Items are eligible for return within 48 hours of receiving your order if they do not match the condition as described on our website or if there are visible defects or damages. To be eligible for a return, the item must be in the same condition in which it was received, including all original packaging, tags, and accessories.
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2. Initiating a Return: If you believe that your item is eligible for a return, please follow these steps:
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Contact our customer support team within 48 hours of receiving your order to request a return. You can reach us through the contact form, email or by phone.
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Provide your order number and a detailed description of the issue, including clear photographs of the item and any defects or damages.
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Our customer support team will review your request and provide you with further instructions on the return process.
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3. Return Process:
Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed. Please ensure that the item is securely packaged to prevent any further damage during transit. We recommend using a trackable shipping method with insurance to ensure safe and prompt delivery.
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4. Inspection and Approval:
Upon receiving the returned item, our team will inspect it to verify that it meets the eligibility criteria for a return. If the item is found to be in the same condition as stated on our website and meets our return policy requirements, we will proceed with the refund or exchange.