Return, Exchange & Refund Policy

We want you to be completely satisfied with your shopping experience at Baqwatch. In the unlikely event that you receive an item that does not meet your expectations or is not in the condition as stated on our website, we are here to assist you. Please take a moment to review our return, exchange and refund policy outlined below.

 

1. Eligibility for Returns:

Items are eligible for return within 48 hours of receiving your order if they do not match the condition as described on our website or if there are visible defects or damages. To be eligible for a return, the item must be in the same condition in which it was received, including all original packaging, tags, and accessories.

 

2. Initiating a Return:
If you believe that your item is eligible for a return, please follow these steps:

  • Contact our customer support team within 48 hours of receiving your order to request a return. You can reach us through the contact form, email or by phone.

  • Provide your order number and a detailed description of the issue, including clear photographs of the item and any defects or damages.

  • Our customer support team will review your request and provide you with further instructions on the return process.

 

3. Return Process:

Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed. Please ensure that the item is securely packaged to prevent any further damage during transit. We recommend using a trackable shipping method with insurance to ensure safe and prompt delivery.

 

4. Inspection and Approval:

Upon receiving the returned item, our team will inspect it to verify that it meets the eligibility criteria for a return. If the item is found to be in the same condition as stated on our website and meets our return policy requirements, we will proceed with the refund or exchange.

  • If you have opted for an exchange, we aim to process and ship the replacement item within 1 to 3 business days after the returned item has been approved. You will receive a confirmation email with tracking information once the exchange has been dispatched.

  • If you prefer a refund, it will be processed within 1 to 3 business days after the returned item has been approved. The refund will be issued to the original payment method, and processing times may vary depending on your bank or payment provider.